Duties and Responsibilities

•	Assist customers via email, social media channels, and Live Chat, providing timely and accurate responses.
•	Manage cancellations and returns efficiently, ensuring smooth and seamless customer experiences.
•	Authorize and process customer returns for both refunds and repairs using tools like Sage, Cuddle, Trello, and Gantta.
•	Handle orders for spare parts, both paid and free of charge, while setting clear expectations regarding delivery times and out-of-stock updates.
•	Set up customer accounts from web orders, ensuring a proactive approach and data accuracy.
•	Provide ad hoc administrative support as needed to ensure the smooth running of the team.
•	Respond to customer reviews on platforms like Trustpilot, addressing inquiries and providing answers related to products.

Key Requirements Skills, experience and qualification

•	Fluent in English and German Language (C 1 Recommended).
•	Strong accuracy in processing orders and managing customer requests.
•	Ability to work independently with minimal supervision.
•	Capable of meeting tight deadlines while working under pressure.
•	Ability to collaborate effectively within a small, dynamic team.
•	Positive and proactive approach to problem-solving and customer service.
•	Passionate about delivering an exceptional customer experience, with a commitment to resolving issues efficiently and empathetically

HOW TO APPLY.

• 1. If you meet the above qualifications, skills and experience send CV urgently to jobs@baselinkedhrgroup.co.ke quoting the job title as the subject line on your email
• 2. Interviews will be conducted on a rolling basis until the position is filled.
• 3. Only the shortlisted candidates will be contacted.