Duties and Responsibilities

•	Oversee end-to-end cleaning and restoration operations (residential, commercial, post construction, water/fire damage, deep cleaning, etc.).
•	Develop and implement operational policies, procedures, and service standards.
•	Ensure projects are delivered on time, within budget, and to agreed quality standards.
•	Recruit, train, schedule, and supervise cleaning and restoration teams.
•	Ensure staff productivity, discipline, and adherence to safety and quality guidelines.
•	Build a strong performance-driven culture.
•	Implement quality assurance systems and conduct regular site inspections.
•	Handle escalations, complaints, and client feedback professionally.
•	Maintain strong relationships with key clients and partners.
•	Manage equipment, chemicals, tools, vehicles, and inventory.
•	Ensure proper use, maintenance, and compliance with safety and environmental standards.
•	Optimize operational costs and minimize wastage.
•	Support business expansion by improving efficiency and scalability.
•	Work closely with sales and management teams on pricing, service packages, and operational feasibility.
•	Prepare operational reports, KPIs, and performance dashboards.
•	Ensure compliance with Kenyan labour laws, health and safety regulations, and industry best practices.
•	Enforce workplace safety and proper use of PPE

Key Requirements Skills, experience and qualification

•	Bachelor’s degree in Operations Management, Business Administration, Facilities Management, or a related field.
•	Candidates with existing clientele will be preferred
•	Minimum 5–7 years’ experience in operations management, in cleaning, facilities management, hospitality, or restoration services.
•	Proven experience managing large teams and multiple sites.
•	Strong understanding of cleaning processes, chemicals, equipment, and restoration workflows is an added advantage.

HOW TO APPLY.

• 1. If you meet the above qualifications, skills and experience send CV urgently to jobs@baselinkedhrgroup.co.ke quoting the job title as the subject line on your email
• 2. Interviews will be conducted on a rolling basis until the position is filled.
• 3. Only the shortlisted candidates will be contacted.