Duties and Responsibilities

•	Conduct high-quality outbound calls to warm and cold leads, existing clients, and dormant accounts.
•	Manage inbound inquiries, qualify leads, issue quotations, and convert opportunities into confirmed orders.
•	Follow up consistently on quotations and pending decisions to maximize closure rates.
•	Upsell and cross-sell products based on customer needs.
•	Build and maintain long-term customer relationships through structured engagement.
•	Handle objections, concerns, and complaints professionally and solution-oriented.
•	Act as a trusted point of contact throughout the sales cycle.
•	Update all interactions, quotations, and activities accurately in the CRM.
•	Prepare daily, weekly, and monthly sales and activity reports.

Key Requirements Skills, experience and qualification

•	Provide customer and market feedback to management.
•	Diploma or Degree in Sales, Marketing, Business Administration, or related field.
•	Minimum 2-3 years proven telesales or inside sales experience.
•	Prior experience in telesales or inside sales, preferably within the construction or building materials industry, is required.
•	Strong CRM experience Zoho CRM advantage.
•	Excellent communication and persuasion skills.
•	Highly disciplined, target-driven, and self-motivated

HOW TO APPLY.

• 1. If you meet the above qualifications, skills and experience send CV urgently to jobs@baselinkedhrgroup.co.ke quoting the job title as the subject line on your email
• 2. Interviews will be conducted on a rolling basis until the position is filled.
• 3. Only the shortlisted candidates will be contacted.