Duties and Responsibilities

•	Welcome guests and assist with guest queries and requests efficiently with refined hospitality.
•	Provide food and beverages promptly and courteously.
•	Maintain cleanliness of all work areas and equipment, proper storage and care of.
•	Offer menu explanations and suggest pairings of menu items and provide expert recommendations.
•	Maintain pristine table setups (cutlery polishing, linen care, floral arrangements)
•	Ensure immaculate station upkeep throughout service.
•	Coordinate seamlessly with kitchen and bar and other relevant departments
•	Assist with guest queries and requests efficiently.
•	Upselling and cross selling while maintaining a high standard of service.
•	Billing, present bills to customers and ensure settlement in accordance with the procedures of the hotel.
•	Setting up of the restaurant before and after service as per set brand standards.
•	Responsible for service of food and beverages as per set brand standards.
•	Take orders correctly and ensure efficient service.
•	Promote beverage sales.
•	Ensure proper sequence of courses or change in accompaniment is clearly communicated to assist kitchen in preparation.
•	Ensure prompt table clearance.
•	Ensure any complaint is addressed or escalated to the relevant authority.
•	Clean and refill cruet and condiment sets.
•	Professionally resolve service recoveries when needed.
•	Collect feedback to continuously elevate standards.
•	Any other duties as delegated.

Key Requirements Skills, experience and qualification

•	Diploma in Hospitality management, Food and Beverage Service or a related field.
•	At least 2 years similar experience in service in a busy high-end restaurant.
•	Proficiency in hotel management software.
•	Commitment to professional values and integrity
•	Strong interpersonal and communication skills
•	Excellent problem-solving abilities.
•	Excellent Customer centric skills
•	Adaptable to working in various shifts
•	Impeccable grooming and professional etiquette.

HOW TO APPLY.

• 1. If you meet the above qualifications, skills and experience send CV urgently to jobs@baselinkedhrgroup.co.ke quoting the job title as the subject line on your email
• 2. Interviews will be conducted on a rolling basis until the position is filled.
• 3. Only the shortlisted candidates will be contacted.